Shipping:
Orders are shipped by via UPS Ground. Most orders are shipped in 2-3 business days. Expedited orders must be received before Noon EST for same day shipping. We only ship Monday thru Friday! We do not charge any packing or handling fees. Shopping cart calculates UPS shipping costs based on weight. Due to product upgrades, shipping locations, and dimensional weight on some items, it is impossible for the cart to figure out exact shipping charges 100% off the time. If by chance the cart calculates incorrect shipping charges, we will contact you prior to processing your order. Some items such as fluorescent lamps and lighting fixtures are based on dimensional weight, additional shipping charges will be applied.
Out of Stock Items:
From time to time, stock shortages may occur. If an item is out of stock, we will backorder the product unless instructed not to. When the item arrives, we will ship it to you at no additional cost.Returns:
Need to return an item? You may return any item as long as it meets the following conditions:
1. The product has not been used. 2. The product is in the original box and/or packaging that is resalable and not damaged.
3. The product is accompanied by all its original paperwork, instructions, warranty cards, and accessories.
4. The product was purchased within the last 30 days.
5. Clearance items are not returnable.
Please request a Return Merchandise Authorization number (RMA) proir to sending an item back. Be sure to include the RMA number in all correspondance. We are not responsible for return postage costs. We suggest insuring your package, as we cannot be responsible if the product arrives to us damaged. Any item not exchanged for another item may be subject to a 20% restocking fee. Books, clearance items and special orders are not returnable.Defective Item:Be sure to read the manufacturers warranty on any product you purchase. Most manufacturers prefer to deal directly with the end user on any warranty issues. If you find an item to be defective, please fill out our RMA Request Form, and return the package directly to the manufacturerfor repacement or repair.Damaged Shipments:PLEASE inspect every shipment upon receipt. If your merchandise arrives damaged, immediately notify us before returning it or contacting UPS. All parcels are insured, so keep all original packaging and shipping boxes in case an inspection is required. Arrangements can then be made to send a replacement item. All damage claims must be made within 7 days of receiving the package. Any claim made over 7 days may be out of our control, so please inspect your shipment immediately upon delivery. If you have purchased lamps to use at a later date, we advise testing them immediately when receiving them.Price and/or Description Changes:All pricing, pictures and descriptions on this site and our catalog are subject to change with out notice.
